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URA Boosts Contact Center with state-of-the-art IVR Technology to Ensure Better on-call client Support

CEO Reporter

URA contact center’s service hours were recently extended to run from 7:00 am to 11:00 pm Monday to Friday and from 9:00 am to 9:00 pm on weekends and public holidays.

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In yet another move to further simplify tax compliance, Uganda revenue Authority has made a major upgrade to its contact center offering with the rollout of state of the art Interactive Voice Response (IVR) technology.  “With this service support enhancement, we have ensured that the process of reaching out to us through our toll-free service helplines (0800-117000/0800-217000)&nbsp

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