Mathias Kamugasho

Uganda’s 100 Leading and Most Admired CEOs 2024

by Muhereza KyamuteteraCEOsLists & RankingsThe Big StoryDecember 19, 2024December 19, 2024

Hardly two years after arriving in Uganda to take up her very first CEO role at Uganda’s largest telco, MTN Uganda, Sylvia Mulinge has emerged as Uganda’s most admired CEO,…

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OPINION: Redefining customer care in a fast and furious digital landscape

by Muhereza KyamuteteraIndustry & AnalysisThought LeadershipAugust 13, 2024August 13, 2024

We now live in an ever-evolving market landscape and as businesses strive to enhance their customer care support strategies, we must recognize that customer experience has undergone significant transformations over…

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How Service Cops’ tech platform, SchoolPay is digitising parents’ and school owners’ back-to-school pain away 

by Muhereza KyamuteteraCompany NewsFintechsNews & AnalysisThe Big StorySeptember 28, 2023September 29, 2023

The just-ended back-to-school season is one of those tough days for most parents; for different reasons. The usual hustle and bustle of parents and learners all over the country mad…

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Ethiopia’s Awash Bank, enlists services of Uganda’s fintech giants, Service Cops to roll out instant digital microloans

by CEO ReporterCompany NewsIndustry & AnalysisNews & AnalysisMarch 29, 2023March 29, 2023

Service Cops, one of Uganda’s leading Financial Technology and Business Processes Outsourcing (BPO) firms and Ethiopia’s Awash Bank have reached another milestone agreement to expand their digital-strategy support partnership started…

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#COMPANYOFTHEWEEK: Service Cops

by CEO ReporterCompany NewsNews & AnalysisMay 27, 2022May 27, 2022

Company of the week recognition goes to Uganda’s leading Financial Technology and Business Processes Outsourcing (BPO) firm – Service Cops, that recently partnered with Awash Bank, extending the iconic School…

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Service Cops partners with Awash Bank to extend iconic School Suite System, other banking solutions in Ethiopia

by CEO ReporterCompany NewsNews & AnalysisMay 26, 2022December 20, 2022

Service Cops, one of Uganda’s leading Financial Technology and Business Processes Outsourcing (BPO) firms has entered into a partnership with Awash Bank, to support the bank’s digital strategy.The partnership, with…

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Service Cops Pledges to Keep Innovating after winning Pacesetters Award in Financial Innovation

by CEO ReporterCompany NewsNews & AnalysisJanuary 26, 2022January 26, 2022

Before end of last year, Financial technology and Business Processes Outsourcing company Service Cops was awarded the Pacesetters Award in Financial Innovation at an event held in NairobiThe Pacesetter Awards Program…

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BPO/ITES award opens more opportunities for Service Cops

by CEO ReporterCompany NewsNews & AnalysisThe Big StoryDecember 16, 2021December 16, 2021

Service Cops took the BPO/ITES Company of the Year award in the just-ended E-Government Excellence Awards by National Information Technology Authority -Uganda (NITA-U) The company CEO Mathias Kamugasho talks to CEO about…

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Q&A: Service Cops’ CEO Mathias Kamugasho speaks out on building one of Sub-Saharan Africa’s largest business technology firms with eyes on the continent

by Muhereza KyamuteteraCEOsFintechsIndustry & AnalysisThe Big StoryThought LeadershipDecember 6, 2021December 6, 2021

Can you start by telling briefly who is Service Cops?Service Cops is a regional Financial Technology and Business Processes Outsourcing solutions provider. Having been incorporated over ten years ago, Service…

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Revolutionize your customer experience by shattering geographic and time barriers with Service Cops’ Conversational Artificial Intelligence (AI) solutions

by CEO ReporterIndustry & AnalysisNews & AnalysisNovember 25, 2021November 25, 2021

According to the GSMA 2021 report, by the end of 2020, 5.2 billion people were subscribed to mobile services, representing 67% of the global population with 4 billion mobile internet…

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