By Damallie Nalukwago What is little understood generally is the importance of operations in brand building. The perception seems to be that brand building is about logos and fancy advertising. That…
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In his first anniversary interview with CEO East Africa Magazine, as PostBank Managing Director/CEO held in September 2020, Julius Kakeeto envisioned a transformed financial institution.“A tier 1 fully fledged digital…
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We now live in an ever-evolving market landscape and as businesses strive to enhance their customer care support strategies, we must recognize that customer experience has undergone significant transformations over…
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Growing up in an African household, in a way, prepares you for a career in customer experience management—at least, in terms of exposing you to the don’ts of the game.Take…
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