By Damallie Nalukwago What is little understood generally is the importance of operations in brand building. The perception seems to be that brand building is about logos and fancy advertising….
In his first anniversary interview with CEO East Africa Magazine, as PostBank Managing Director/CEO held in September 2020, Julius Kakeeto envisioned a transformed financial institution. “A tier 1 fully fledged…
We now live in an ever-evolving market landscape and as businesses strive to enhance their customer care support strategies, we must recognize that customer experience has undergone significant transformations over…
Growing up in an African household, in a way, prepares you for a career in customer experience management—at least, in terms of exposing you to the don’ts of the game….
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