A Stanbic customer makes a transaction with one of Stanbic Bank’s 1,700 active banking agents across Uganda. Mweheire says that agent banking is one of the bank’s cogs in digital banking that among others, includes, online account opening, mobile lending, 24/7 cash deposit machines that can take up to UGX 700 million in a single deposit- a combination of which now accounts for over 85% of all the bank’s transactions. Digital banking has brought down the cost of doing business to a record cost to income ratio of 49% versus industry ratios of 72% and these benefits have been passed on to clients in form of reduced costs and banking agents in form of increased commissions.