Internal and external customers—Let both eat chicken! Stanbic’s Sonia’s Karamagi’s take on what it takes to create a sustainable customer service culture 

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Growing up in an African household, in a way, prepares you for a career in customer experience management—at least, in terms of exposing you to the don’ts of the game. Take the example of ‘keeping the best for visitors.’ A rare meal of chicken and rice would only be reserved for the visiting in-laws and other important guests. The residents would be alerted ahead of time—we are expect