I&M Bank Uganda opens first-of-its-kind banking channel at Kingdom Kampala Building Following the completion of the re-branding and integration of Orient Bank with the rest of the I&M Group, I&M Bank Uganda has started the process of upgrading and aligning its products, channels and services leveraging its regional footprint. The bank, which is part of the I&M Group, one of East and Southern Africa’s largest financial services Group, has opened its first one-of-a-kind branch at the Kingdom Kampala building. I&M Group has a presence in Kenya, Tanzania, Rwanda, Mauritius (Bank One) and Uganda.

The one-of-a-kind Kingdom Kampala Branch will host the bank’s affluent banking brand known as I&M Select Banking, as well as a Corporate Banking Centre, 24-hour ATM and the soon-to-be-launched 24/7 digital self-service hub, known as the I&M Digital Pod. 

The branch opens 08.30 am – 05.00 pm on working days and 09.00 am – 02.00 pm on Saturdays. 

The I&M Kingdom Kampala Branch is one of a kind as it houses I&M Select Banking Service that is specifically tailored to High Net Worth Individuals and the bank’s premium banking segment; providing specially packaged products and services that complement their lifestyle and financial requirements. 

I&M Select Banking Service members enjoy benefits such as a world-class debit card that gives you access to the I&M Select Centre, access to select airport lounges around the world, complimentary travel insurance when you pay your air ticket with this card, purchase discounts at selected hotels, restaurants, and websites, among other benefits.

For High Net Worth Individuals, the I&M Select Banking Service Centre offers money-can’t-buy experiential benefits and specialised products such as Off Shore Banking and Wealth Management where High Net worth Individuals are able to interact with our Banking specialists in Mauritius as well as financial planning advisory services (Insurance and assurance). Wealth Management Services among others include investment, financial, tax and estate planning advisory services. With Offshore Banking, which is offered in partnership with Bank One Mauritius, a subsidiary of the I&M Group, clients enjoy several services such as holding, making and receiving payments in multiple currencies and receiving international expertise and investment advice. Offshore Banking clients can also be facilitated to open foreign accounts, amongst other services.

For the bank’s corporate customers, the I&M Select Banking Service centre offers specialised financial advisory services by I&M Burbidge Capital (IMBC). IMBC is a corporate finance advisory firm founded in 2010 in Nairobi, Kenya. In 2012, IMBC set up a subsidiary company in Uganda – I&M Burbidge Capital (U) Limited (formerly Burbidge Capital Uganda Limited). In 2016, I&M Holdings Plc acquired 65% shareholding in Burbidge Capital Group. In 2022, the I&M Group, the parent company of I&M Bank, acquired the remaining shareholding in I&M Burbidge Capital, becoming the sole shareholder of the entity. 

IMBC advises businesses in Sub-Saharan Africa on significant capital raising through IPOs, private equity, debt and M&A transactions, with a focus on transactions with a value of USD 5 million- USD 250 million. The investment bank services the region from its Nairobi Head Office and a regional office in Kampala and leverages its affiliations across Sub- Saharan Africa and the globe to deliver value for clients. 

“The new Kingdom Kampala Branch has been designed to reflect our digitisation agenda and our branches of the future that will dedicate more space and time for consultations, and advisory services, while more and more of the transactional services like deposits and withdrawals for both individuals and corporates as well as inquiries will be digitised and self-service,” explains Sam Ntulume, the I&M Bank Uganda Ag. Managing Director and Chief Executive Officer. 

Sam Ntulume, the I&M Bank Ag. Managing Director and Chief Executive Officer, says, the new Kingdom Kampala Branch has been designed to reflect the bank’s digitisation agenda and I&M Bank branches-of-the-future.

“Equally important, our exclusive Kingdom Kampala Branch breathes life into the renewed look and feel of I&M Bank in Uganda as well as our commitment to this market. The branch is conveniently located on Nile Avenue, just off Yusuf Lule Road. This location is convenient with ample parking, which allows our customers to transact hassle-free,” he said. 

Ntulume also said that to enhance the Bank’s self-service proposition and customer experience, the bank has also enhanced its internet banking service- I&M Fast Pay which can now be accessed via a Personal Mobile App as well as on the web. He also said the bank is soon rolling out 11 new intelligent ATMs that will enable customers to do much more at the ATMs including depositing 24/7.