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I&M Bank (Uganda) has been recognized as the Most Innovative Digital Bank Uganda and Best Private Bank in Uganda for the year 2024 by the Global Banking and Finance Review Awards.
The Global Banking and Finance Review Awards also recognized other outstanding financial institutions in Uganda and across other regions globally.
The recognition highlighted I&M Bank’s commitment to enhancing customer experience through cutting-edge digital solutions and exceptional banking services.
The awards come at a time when I&M Bank demonstrated unique innovativeness in the digital space after rolling out a range of digital products aimed at providing customers with digital solutions that simplify their financial lives and meet their evolving needs.
I&M Bank CEO Robin Bairstow says the awards serve as a reaffirmation of the impact of the bank’s continued innovative efforts towards making banking more convenient and advancing financial inclusion for all.
“We are honored to be recognized as Uganda’s Most Innovative Digital Bank and Best Private Bank by the Global Banking and Finance Review Awards 2024. This recognition is a testament of the hard work and dedication by our different teams, towards delivering innovative solutions that empower our customers to enjoy their banking experience. As we continue to champion digital transformation in the banking sector, we remain steadfast on offering exceptional convenient banking services that simplify and support the evolving needs of our customers,” Bairstow said.
A few days back, I&M Bank Uganda unveiled its latest innovation in digital banking; the I&M digital account, dubbed ‘Express Go.’ The Express Go account is exclusively available on the I&M On-The-Go App, and is designed to redefine affordable, convenient, customer-focused banking, with free bank-to-wallet transfers. I&M Bank also boasts of a one of a kind 24/7 self-serve digital pod at their headquarters at Kingdom Kampala, a one-stop point where clients can self-serve at any time of their convenience, and avoid the hassle of having to visit the banking hall.
A few months ago, I&M Bank upgraded its core banking system to Finacle, a more robust and versatile application that has since enhanced the efficiency of its services.
Annette Nakiyaga, the Head of Marketing and Corporate Communications at I&M Bank, says the bank is committed to meeting customer needs by providing the most convenient banking solutions in today’s evolving digital landscape.
“We set our focus on enhancement of customer experiences through digital innovations. As we move forward, we will continue to prioritize the ever-changing needs of our customers and ensure that they have the tools to manage their financial lives effortlessly,” Nakiyaga said.
Since its inception in 2011, the Global Banking and Finance Review Awards reflect the innovation, achievement, strategy, progressive and inspirational changes taking place within the Global Financial community.
The awards were created to recognize companies of all sizes which are prominent in particular areas of expertise and excellence within the financial world.