In addition to handling customer complaints and queries, the new Contact Centre shall also support Equiduuka agents and merchants.
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As one of the strategies to further improve customer experience and deliver services to its customers conveniently, Equity bank has launched a high-tech contact centre. The new Contact Centre will allow the Bank to deliver improved support conveniently to the nearly 1.6 million customers 24/7.  Customers will be able to interact with highly trained customer relationship officers using

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