Enhancing customer satisfaction is a sure way for banks to build long-lasting customer relations

Getting your Trinity Audio player ready...

By Patience Byamukama Rwantale During the first week of October, many companies, and organizations in Uganda, joined their counterparts across the world, to celebrate the importance of customer service, to appreciate those who serve and support customers on a regular basis. It was also a good time to reflect on the general level of satisfaction amongst customers, because of the services